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Sorry to hear your not satisfied... 

We stand behind every item we sell, and hope that your purchase far surpasses your expectations. If, for any reason you change your mind regarding your purchase from Howell 1870, we offer a 14 day no questions asked money back guarantee (minus postage and fees) or full exchange for all online purchases. This only applies to online customers who have been unable to visit us at a fair. For those who purchase at a fair, we offer an exchange policy whereby you can exchange the piece for item(s) to the same value (or higher, at your cost). If any alterations are made to the piece (such as ring resizing) or isn't in the same order and when 

sold Howell 1870 reserves the right to refuse the return and refund of an item (this applies to both online and offline orders).


Please contact us to let us know of your intention to return the item(s). Items must be returned at your cost via a secure and insured service, and in the same condition as dispatched, without any damage and with the original sales receipt. If items are damaged, broken or altered they will not be accepted for a refund. Refund or credit will be processed within 3 days of receiving the item, in the same form as the original payment. This policy is offered in addition to your legal rights.

Please post your items to


Howell 1870

​PO BOX 701



Please do contact us when the item(s) is shipped back to us with the tracking reference and courier used.

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